Terms & Conditions

Last updated: 28 October 2026

These Terms & Conditions apply to purchases made through Five Little Bakes and to use of fivelittlebakes.co.uk. Five Little Bakes is operated by Christopher Eagleson trading as Five Little Bakes, a sole trader based in Lisburn, Northern Ireland. You can contact us at fivelittlebakes@gmail.com or through our Contact page.

Our bakery and The Drop

Five Little Bakes is a small-batch bakery. Products are released in limited quantities through scheduled Drops. The products, flavours, prices, ordering window and expected dispatch or delivery information shown for the current Drop apply to that Drop only and may change for future Drops.

Our current bakery range features the Build Your Own Bake Box and Dad's Guinness 0.0 Wheaten Bread. Customers may choose a minimum of five individually priced bakes from the flavours offered for the drop, including repeats where stock allows. The loaf is a separate product and is not counted towards the five-bake minimum. Each order's selection and prices are those displayed and confirmed at checkout. We may change future drop menus before orders open, but we will not materially substitute an accepted order without contacting you.

Because our products are handmade, small variations in appearance, finish, weight or colour may occur. These natural variations do not affect your statutory rights if a product is faulty, unsafe or not as described.

Placing an order

Please check your basket, delivery address, contact details, product information and allergen information carefully before submitting an order. You must provide accurate information and have authority to use the payment method provided.

Submitting an order is an offer to buy. Your order is accepted when we send confirmation that we have accepted it. If we cannot fulfil an order after payment has been taken, for example because of an unexpected stock, production or technical problem, we will contact you and refund the affected amount.

Limited Drops can sell out. An item appearing on the website does not guarantee availability until an order has been accepted.

Prices and payment

Prices are shown in pounds sterling. The product price and delivery charge applying to your order will be shown before you pay. For the next drop, we plan to offer Northern Ireland delivery only with a flat £5 per order charge. We will confirm shipping settings before enabling checkout, and the delivery fee applying to your order will be shown before payment. There is no collection service planned for launch.

Payment is processed through Shopify and the payment methods made available at checkout. We do not charge optional extras unless you have actively chosen them.

Allergens and food information

Food safety matters. Allergen information for products offered for sale will be made available before purchase and written allergen information will also be supplied with the order. Please check the information for the current Drop every time you order because recipes, brands and menu items may change.

Multiple allergens are handled in our small-batch kitchen. We do not make a product free-from claim unless it is specifically stated and supported by our current ingredient information and risk assessment. If you have an allergy or intolerance and anything is unclear, please contact us before ordering.

Delivery

Our planned delivery area is Northern Ireland only, at a flat £5 per order, subject to final checkout configuration. There is no collection option planned for this drop. Final delivery terms will be displayed before checkout is enabled.

The ordering cut-off and expected dispatch or delivery timing for a Drop will be shown before you place your order. We may use a third-party postal or courier service and the specific carrier or service may vary. Unless a delivery date is expressly guaranteed, any stated delivery estimate is an estimate rather than a guarantee.

We remain responsible for the goods until they are delivered to you, or to a person you have identified to receive them. Please see our Delivery page for more detail.

Cancellations and perishable goods

Our baked goods are fresh and perishable. The usual distance-selling change-of-mind cancellation right does not apply to goods that are liable to deteriorate or expire rapidly. However, as a customer-friendly policy, if you ask to cancel before the stated order cut-off or before we have begun preparing your order, whichever happens first, we will do our best to accept the cancellation and refund you.

Once preparation or baking has begun, we will normally be unable to accept a change-of-mind cancellation. This does not affect your statutory rights if goods are faulty, damaged, unsafe or not as described.

Problems with an order

If your order is missing, incorrect, damaged, unsafe or not as described, contact us as soon as reasonably possible at fivelittlebakes@gmail.com with your order number and details of the problem. Photos of the product and packaging, where practical, can help us investigate quickly, but asking for photos does not remove your statutory rights.

Depending on the circumstances and your legal rights, an appropriate remedy may include a replacement, refund or price reduction. Because the products are perishable, we will not normally ask you to post food back unless there is a specific reason and it is safe and reasonable to do so.

Storage and shelf life

Please follow the storage and best-before or use-by guidance supplied with your order. Once goods have been correctly delivered, we cannot be responsible for deterioration caused by storage or handling contrary to the instructions supplied. This does not affect rights relating to a product that was faulty or unsafe when supplied.

TinyLife donation

Five Little Bakes donates £1 from every Dads Guinness 0.0 Wheaten Bread sold to TinyLife. This is our own charitable commitment. Unless expressly stated otherwise, it should not be understood as sponsorship or endorsement of Five Little Bakes by TinyLife.

Events and function chef support

Our website also advertises pre-arranged chef support for planned events and functions. An enquiry does not create a booking. Availability, scope, hours, fees, payment arrangements and any event-specific terms will be agreed separately in writing before a booking is confirmed. The bakery checkout terms do not by themselves confirm or govern an event booking.

Events outside our control

Sometimes circumstances outside our reasonable control, such as severe weather, carrier disruption, illness, utility failure or another genuine emergency, may affect production or delivery. We will contact you as soon as reasonably possible. Where we cannot fulfil the affected part of your order, we will offer an appropriate alternative, revised arrangement or refund as the circumstances and your legal rights require.

Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Nothing in these terms limits rights you have under consumer protection law.

Website content and intellectual property

The Five Little Bakes name, branding, original photographs, written content and website materials belong to us or are used with permission. You may view and use the website for personal shopping and information. You must not reproduce our branding or content for commercial use without permission.

Changes to these terms

We may update these terms as the business develops or the law changes. The version applying to an order is the version in force when that order is placed.

Governing law

These terms are governed by the laws applicable in Northern Ireland. Nothing in these terms deprives a consumer of any mandatory legal protection available to them.