Terms of service
Last updated: 11 September 2026
These Terms of Service apply to purchases made through Five Little Bakes and to use of fivelittlebakes.co.uk.
Five Little Bakes is operated by Christopher Eagleson trading as Five Little Bakes, a sole trader based in Lisburn, Northern Ireland.
Our bakery and The Drop
Five Little Bakes is a small-batch bakery. Products are released in limited quantities through scheduled Drops.
The products, flavours, prices, ordering window and expected dispatch or delivery information shown for the current Drop apply to that Drop and may change for future Drops.
At launch, our online bakery range includes the Five Classic Bakes Box, Five Chefs Bakes Box and Dads Guinness 0.0 Wheaten Bread.
The Classic Box has a fixed launch selection. The Chefs Box is our rotating, chef-led box, and the selection displayed when you place your order is the selection you are buying.
Because our products are handmade, small variations in appearance, finish, size, weight or colour may occur. This does not affect your statutory rights if a product is faulty, unsafe or not as described.
Placing an order
Please check your basket, delivery address, contact details, product information and allergen information carefully before placing an order.
You must provide accurate information and have permission to use the payment method provided.
Once your order has been accepted, we will send confirmation electronically.
If we are unable to fulfil an accepted order because of an unexpected production, stock, technical or other genuine problem, we will contact you and provide an appropriate alternative or refund.
Products released as part of a Drop may sell out. An item appearing on the website does not guarantee availability until an order has been accepted.
Prices and payment
Prices are shown in pounds sterling.
The total product price and any delivery charge will be shown before you complete payment.
At launch, delivery within Northern Ireland is charged at a flat £5 per order.
There is no customer collection option at launch.
Payment is processed through Shopify and the payment providers offered at checkout.
Allergens and food information
Food safety is extremely important to Five Little Bakes.
Allergen information for products offered for sale will be made available before purchase and written allergen information will also be supplied with the order.
Please check allergen information for the current Drop every time you order because recipes, ingredients, brands and menu items may change.
Multiple allergens are handled in our small-batch kitchen. We do not make a product free-from claim unless it is specifically stated and supported by our current ingredient information and risk assessment.
If you have an allergy or intolerance and anything is unclear, please contact us before placing an order.
Delivery
At launch, Five Little Bakes delivers only within Northern Ireland.
A flat £5 delivery charge applies per order and there is no collection option at launch.
The ordering cut-off and expected dispatch or delivery timing for each Drop will be shown before you place an order.
We may use a third-party postal or courier service. Unless we expressly state that a delivery date is guaranteed, delivery dates or timeframes are estimates.
We remain responsible for the goods until they are delivered to you, or to a person you have identified to receive them.
Please ensure that the delivery address supplied at checkout is correct. If you notice an error, contact us as soon as possible. We will try to correct it before dispatch, but this may not be possible once preparation or delivery has begun.
Cancellations and perishable goods
Our baked goods are fresh and perishable.
The usual 14-day distance-selling change-of-mind cancellation right does not apply to goods that are liable to deteriorate or expire rapidly.
However, if you contact us before the stated order cut-off or before we begin preparing your order, whichever happens first, we will do our best to accept a cancellation or reasonable amendment.
Once preparation or baking has begun, we will normally be unable to accept a cancellation simply because you have changed your mind.
This does not affect your statutory rights where goods are faulty, damaged, unsafe or not as described.
Problems with an order
If your order is missing, incorrect, damaged, unsafe or not as described, please contact us as soon as reasonably possible.
Email fivelittlebakes@gmail.com with your order number and details of the problem.
Where practical, photographs of the product and packaging can help us investigate quickly, but photographs are not a condition that removes your statutory rights.
Depending on the circumstances and your legal rights, an appropriate remedy may include a replacement, refund or price reduction.
Because our products are perishable, we will not normally ask you to post fresh food back unless there is a specific reason and it is safe and reasonable to do so.
Storage and shelf life
Please follow the storage and best-before or use-by information supplied with your order.
Once goods have been correctly delivered, we cannot be responsible for deterioration caused by storage or handling contrary to the instructions supplied.
This does not affect your rights if a product was faulty or unsafe when supplied.
TinyLife donation
Five Little Bakes donates £1 from every Dads Guinness 0.0 Wheaten Bread sold to TinyLife.
This is a charitable commitment made by Five Little Bakes and should not be interpreted as sponsorship or endorsement of Five Little Bakes by TinyLife unless expressly stated otherwise.
Events and function chef support
Five Little Bakes also offers pre-arranged chef support for planned events and functions.
Submitting an enquiry does not create a booking.
Availability, scope of work, hours, fees, payment arrangements and any event-specific conditions will be agreed separately before a booking is confirmed.
These online bakery Terms of Service do not by themselves confirm or govern an event or function booking.
Circumstances outside our control
Circumstances such as severe weather, carrier disruption, illness, utility failure or another genuine emergency may occasionally affect production or delivery.
Where this happens, we will contact affected customers as soon as reasonably possible.
If we cannot fulfil an order, we will offer an appropriate alternative, revised arrangement or refund depending on the circumstances and your legal rights.
Our responsibility to you
Nothing in these terms excludes or limits any consumer rights that cannot legally be excluded.
We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.
Website content
The Five Little Bakes name, branding, original photographs, written content and other original website materials belong to Five Little Bakes or are used with permission.
They may not be reproduced for commercial purposes without permission.
Changes to these terms
We may update these terms as the business develops or legal requirements change.
The terms applying to an order will be those in force when the order was placed.
Governing law
These terms are governed by the laws applicable in Northern Ireland.
Nothing in these terms removes any mandatory consumer protection available to you.
Contact
Christopher Eagleson trading as Five Little Bakes
41 Jubilee Avenue
Lisburn
BT28 1EB
Northern Ireland
Email: fivelittlebakes@gmail.com
Website: fivelittlebakes.co.uk