Shipping policy

Last updated: 11 September 2026

Five Little Bakes currently delivers only within Northern Ireland.

Delivery charge

A flat £5 delivery charge applies per order.

There is no customer collection option at launch.

Drop, dispatch and delivery timing

Five Little Bakes operates a limited Drop model.

The order cut-off and expected dispatch or delivery timing for each Drop will be shown before you place an order.

A Drop may close early if it sells out.

We may use a third-party postal or courier service. The specific carrier or service may change as we continue testing the safest and most reliable way to deliver fresh bakes.

Unless we expressly state that a delivery date is guaranteed, any delivery date or timeframe shown is an estimate rather than a guarantee.

Your delivery address

Please check your delivery address carefully before completing checkout.

If you notice an error, contact us immediately at fivelittlebakes@gmail.com.

We will try to correct an address before dispatch, but changes may not be possible once your order has entered preparation, packing or the delivery network.

If delivery fails solely because an incorrect address was supplied by the customer, or because delivery could not reasonably be completed at the address provided, please contact us.

As fresh food may need to be remade, any redelivery or replacement will be discussed with you in advance and may involve a reasonable additional charge where the problem was not caused by Five Little Bakes or the carrier.

Responsibility during delivery

We remain responsible for the goods until they are delivered to you, or to a person you have identified to receive them.

Using a third-party postal or courier service does not remove your statutory rights against Five Little Bakes if an order is lost or damaged in transit.

Delays and circumstances outside our control

Severe weather, postal or courier disruption, utility failure, illness or other circumstances outside our reasonable control may occasionally affect production or delivery.

If we become aware of a significant problem, we will contact affected customers as soon as reasonably possible.

If we cannot fulfil your order, we will offer an appropriate alternative, revised arrangement or refund depending on the circumstances and your legal rights.

Nothing in this policy limits any right you may have to cancel or receive a refund where the law gives you that right because of a delivery failure or delay.

When your bakes arrive

Please open the parcel promptly, check your order and follow the storage and best-before or use-by information supplied.

If anything is damaged, missing, incorrect or unsafe, contact us as soon as reasonably possible.

Where practical, please keep the packaging while we investigate any delivery problem.

Contact

Christopher Eagleson trading as Five Little Bakes
41 Jubilee Avenue
Lisburn
BT28 1EB
Northern Ireland

Email: fivelittlebakes@gmail.com